Frequently Asked Questions

BoxPls is a Singapore delivery and logistics business for SMEs and individuals: recurring runs, multi-stop deliveries, dedicated van hire and point-to-point moves. No contract, no commitment.

You get a dedicated van and driver, quoted upfront on WhatsApp, then direct the stops on the day.

1. Quote — every booking is scoped and quoted upfront on WhatsApp.
2. On the day — your driver reports to your pickup address with a trolley. Loading and unloading included.
3. Your route — run stops in your order, or let the route planner sequence them. Change stops anytime; only the pickup address is fixed.
4. Extras — pre-agreed tasks like signing invoices or DOs, done within the block.
5. Tracking — live GPS throughout your run; POD or signed paperwork on request via the instructions panel.

One-off or recurring with the same driver. No contract.

We run four services:

1. Recurring Deliveries: a dedicated van and driver on your weekly or daily schedule.
2. Multi-Stop Delivery: one-off runs, 10 stops or 300.
3. Point-to-Point Moves: a full van from one address to another.
4. Dedicated Van & Driver: a van and driver for half a day or a full day.

See the full rates on our Pricing page.

No. All services are Singapore-only, no cross-border trips.

Deliveries run daily from 9am to 6pm. Customer support is 24/7: WhatsApp us at +65 8984 4805.

Almost anything legal that's 25kg or under per item, carryable by one person, and fits our van's cargo space (2.65m × 1.70m × 1.45m), up to 1,100kg total per booking. That covers parcels, documents, stock, equipment, and furniture pieces. Not sure about an odd-sized item? WhatsApp us a photo and we'll confirm.

Yes. Our vans aren't refrigerated, so ambient-stable food, packaged bakes, and flowers travel as-is; anything chilled or frozen must be packed in an insulated box with dry ice. Pack cakes and flowers securely; we're not liable for damage from inadequate packaging.

We can't transport: illegal drugs; firearms, weapons, or explosives; flammable or hazardous materials (gas canisters, paint thinner, fireworks); corrosive, toxic, or radioactive materials; live animals; human or animal remains; perishable food requiring temperature control (unless packed with dry ice); cash, cheques, or negotiable instruments; pornographic or obscene materials; counterfeit goods; or anything prohibited under Singapore law.

For first-time clients, after confirmation and alignment, we will populate the booking into your account. You can access it under Profile, on your Bookings page.

On your Bookings page, click your booking and add your stops and instructions there.

Our customer sales support will guide you through it. WhatsApp us at +65 8984 4805.

On your Bookings page, open your booking; your assigned driver's contact appears in the right panel right away.

No. Every booking is quoted upfront on WhatsApp at +65 8984 4805. The chat aligns our solutions with your requests upfront, rather than mid-run on the day itself.

We don't provide goods-in-transit insurance. Our liability is limited to the delivery fee paid for that booking. For high-value items, arrange your own insurance before sending.

You can send documents, passports, and certificates, but at your own risk — we strongly recommend arranging your own insurance first, as our liability is limited to the delivery fee.

Popular dates fill early, so book ahead. There are no cancellation fees: cancellation is free for every booking. If cancellations happen too often or at the last minute, we may ask for payment upfront to confirm your next booking.

First-time clients: we will advise you based on your pickup location, drop-off locations, and items. Repeated clients (priority): under Profile, access the Route Optimization Tool and Planning to plan your stops and timing accurately. The calculated results will return the total time you require. Please build buffers for unforeseen circumstances.

There's no fixed per-booking cap. We fit as many drop-offs as your booking window allows, and multi-stop runs are quote-based. Send us your stop list and we'll quote it. For larger runs, including multi-day deliveries across 100+ locations, WhatsApp us at +65 8984 4805 and we'll plan it with you.

Your van and driver are locked in, and you run the day your way.

1. Add your stops — unlimited stops, as long as they fit your booking window. Add stops and instructions on your booking page.
2. Check the fit — use our route optimization tool to check your route fits your booking window, including pickup time and average drop-off time at each stop.
3. Change anytime — add, remove, or reorder stops freely, up to and on the day itself. Only your pickup address is fixed.
4. Your driver — once assigned, you can contact them directly anytime.

Anything special, WhatsApp us before your run and we will arrange it.

Pickup location: contact our customer sales support to change it. Stops and instructions: change them anytime, up till the minute your driver arrives. Make sure they fit within the window you have booked.

Cancel your existing booking (our cancellation policy applies) and rebook your preferred slot.

Your driver will arrive at your location at your booked start time.

Once your hiring window starts, you can track your driver's live location and completion status. If you require POD, invoice/D.O. or any other form of proof, please state it in the instructions panel. Unstated will be treated as not required.

100%. Please let the driver know in the instructions panel and on the day itself.

Let your driver or us know as early as possible. Extra time is quoted on the spot, subject to your driver's remaining schedule. For morning slots, extension is unlikely as other clients follow in the afternoon, so please plan your route with buffer.

As much as we can, yes. Once a driver is assigned, we allocate the same driver to your bookings wherever schedules allow, so you work with someone who knows your routine, your sites, and your paperwork.