Terms of Service

1. Introduction

1.1 These Terms of Service ("Terms") govern the delivery and logistics services we provide (the "Services") and your use of our website (boxpls.sg) and mobile applications (together, the "Platform"). The Services are provided by Homegigs Private Limited (UEN: 202545582W), a company incorporated in Singapore and trading as BoxPls Logistics ("BoxPls", "we", "us", or "our").

1.2 By confirming a booking with us, or by using the Platform, you agree to these Terms. If you do not agree, please do not book a Service or use the Platform.

1.3 If you book on behalf of a business or other organisation, you confirm that you have authority to bind it to these Terms, and "you" refers to that organisation.

2. About BoxPls

2.1 BoxPls is a Singapore delivery and logistics provider. Services are performed by drivers employed or engaged by BoxPls ("Drivers") using vehicles operated under our direction.

2.2 We may use our own staff, contractors or partner carriers to perform any Service. Whoever performs it, your contract is with BoxPls and these Terms apply in full.

3. Bookings and Accounts

3.1 How to book. Bookings are made by enquiring with us on WhatsApp, by phone or by email. We scope your job and send you a written quote. Bookings cannot be made directly through the website or a mobile app.

3.2 When a booking is confirmed. A booking is confirmed, and a contract formed on these Terms, when we confirm it to you in writing (for example by WhatsApp message or email). The confirmed quote sets out the Service, date, time window and price.

3.3 No account needed. You do not need a BoxPls account or our app to use the Services. An account is optional and lets you view your bookings, add stops and instructions, contact your Driver and follow live tracking in one place.

3.4 If you create an account, keep your login details confidential. You are responsible for activity under your account and should tell us promptly of any unauthorised use.

3.5 You must give us accurate and complete information, including addresses, contact persons, item descriptions, weights and any special handling needs. We may decline any booking request.

4. Our Services

4.1 Recurring Deliveries. A van and Driver on a regular schedule (for example weekly, or on selected days). Each scheduled run is a separate booking, priced at the recurring rate stated in your quote.

4.2 Multi-Stop Delivery. A one-off run covering multiple drop-offs, quoted on your stop list. Estimates on the Platform are indicative only; the price in your confirmed quote applies.

4.3 Point-to-Point Moves. A van and Driver moving your items from one address to another, priced per trip by the day of the move. A return trip, where booked, is a second trip on the same day, collecting at the time stated in your booking.

4.4 Dedicated Van & Driver. A van and Driver for a half day (4 hours) or a full day (8 hours). Within the booked window the Driver follows your reasonable and lawful directions on pick-ups, drop-offs, waiting and the order of stops. Errands and tasks such as collecting or signing delivery orders are included only where agreed at booking or stated in your instructions.

4.5 Planning tools and estimates. Route planning, price estimators and arrival estimates on the Platform are guides only and do not form part of the contract. Your confirmed quote is what you have booked.

4.6 Timing. Arrival and delivery times are targets, not guarantees. We aim to perform within your booked window, but traffic, weather, access conditions and other factors outside our control may affect timing.

4.7 Coverage. Services are provided within mainland Singapore only. Offshore islands are excluded, and restricted-access areas (such as Jurong Island) need advance notice and any required passes.

4.8 What the Driver does. The Driver loads, transports and unloads compliant items, using a trolley, at the entrance of each address (ground level or lift-accessible unless agreed otherwise). Assembly, installation, set-up, teardown, disposal and moving items around inside premises are not included. A Driver may decline any task for safety reasons. Help a Driver gives beyond the Service is given at your own risk.

5. Goods and Delivery Conditions

5.1 Item limits. Each item must weigh 25kg or less, be safely carried by one person, and fit within the van's cargo space of 2.65m by 1.70m by 1.45m (length by width by height). The total load must not exceed 1,100kg.

5.2 Heavier items. Items over 25kg must be declared when you book. They need an additional helper, charged as stated in your quote, or assistance from your side at both ends. Undeclared items over 25kg will not be moved (see Section 7).

5.3 Packaging. You must pack items properly and securely before collection. We are not responsible for damage caused by inadequate packaging.

5.4 Food and perishables. Our vans are not refrigerated. Chilled or frozen goods must be packed in insulated containers with dry ice or equivalent, and you must tell us at booking when dry ice is used. Spoilage, melting or temperature change in transit is at your risk.

5.5 Access. You must make sure the Driver has reasonable access at every address, including lifts, loading bays and any passes. Walk-ups without a lift, parking, ERP and venue entry fees are charged as stated in your quote.

5.6 Recipients. You are responsible for making sure the recipient, or someone authorised, is available at the drop-off address during the delivery window.

5.7 Completed delivery. A delivery is complete when the items are handed over, or left as you instructed. A delivery photo taken by the Driver is evidence of delivery. Signed delivery orders, invoices or other proof are provided only where you ask for them in your instructions.

5.8 Failed deliveries. If a delivery cannot be completed for reasons attributable to you (for example a wrong address, no one available, no access, or non-compliant items), the booking fee is not refunded. We will return the items to you or redeliver them at additional cost. If items are not collected or instructions given within 14 days of our written notice, we may dispose of them and charge you any costs.

5.9 Goods kept on the vehicle. Where a multi-day booking keeps your goods on our vehicle between days, we take reasonable care of them, and Section 11 applies.

5.10 Access information. If you give us door codes, alarm codes or other access information, you authorise our Drivers to use it for your bookings. We keep it confidential and use it only to perform your Services.

6. On the Day

6.1 Booked window. Your booking starts at the booked start time and ends at the end of the booked window, whether or not you use the full window. Within the window there are no per-stop or waiting-time charges unless your quote says otherwise.

6.2 Extra time. Time beyond the booked window may be requested during the booking. Where the Driver's schedule allows, it is charged at the extension rate quoted on the day. Extensions are not guaranteed, particularly for morning windows, where other clients follow. Please plan your route with a buffer.

6.3 Lawful and safe directions. The Driver may decline any instruction, task or item they reasonably believe is unlawful, unsafe or outside these Terms.

6.4 Accompanying the goods. Where we agree to it in writing, up to 2 of your people may travel in the van with your goods, subject to seats being available and the Driver's safety judgment. They must follow the Driver's safety instructions and wear seat belts. Travelling in the van is at their own risk, except for any liability that cannot be excluded under Singapore law.

7. Withdrawal of Service

7.1 We may refuse to start, stop, or withdraw a Service at any point, including at collection or part-way through a booking, if:

• items are over 25kg and were not declared, or cannot be carried safely by one person;
• prohibited or illegal items are found (see Section 9);
• the job differs materially from what you told us when booking;
• you or your people ask the Driver to do anything unlawful or unsafe; or
• our Driver or staff are harassed, threatened or abused.

7.2 Where we withdraw a Service for any of these reasons, the booking fee remains payable and is not refunded. Goods already collected will be returned to you or left at a safe place you name, at your cost.

7.3 We may report suspected illegal items or activity to the relevant authorities.

8. Pricing and Payment

8.1 Prices follow the BoxPls rate card in effect when you book. The price of your booking, and any extras such as an additional helper, walk-up floors, extensions, parking, ERP or venue fees, is set out in your confirmed quote.

8.2 All prices are in Singapore Dollars (SGD). GST is charged only where BoxPls is required to charge it, and will be shown on the invoice.

8.3 How to pay. Payment is by PayNow or bank transfer to Homegigs Private Limited, using the details on your invoice. We will only ever ask you to pay into an account in the name of Homegigs Private Limited; if you receive payment details that differ, please check with us before paying.

8.4 When to pay.

• Approved clients (business clients we have approved for monthly terms) are invoiced for the month's completed bookings and pay by the end of the month, as shown on the invoice.
• All other clients pay in full before the Service is performed. A booking is not secured until payment is received.

8.5 Deposits. Where more than 15 days are booked, a 20% deposit applies, payable before the first run. Deposits are not forfeited: if plans change, the deposit is applied to future bookings.

8.6 Overdue invoices. If an invoice is not paid by its due date, we may withdraw monthly terms and require payment before any further Service, including runs already scheduled.

8.7 Refunds due under these Terms are made within 7 to 14 business days.

9. Prohibited Items

9.1 The following items may not be carried under any Service:

• Illegal drugs, controlled substances, or drug paraphernalia
• Firearms, ammunition, weapons, or explosives
• Flammable, combustible, or volatile substances (e.g. kerosene, gas canisters, paint thinner, fireworks)
• Corrosive, toxic, or hazardous materials
• Radioactive materials
• Live animals or insects
• Human or animal remains
• Chilled or frozen food, unless packed in insulated containers with dry ice or equivalent
• Cash, cheques, bearer instruments, or negotiable securities
• Pornographic or obscene materials
• Counterfeit or pirated goods
• Anything prohibited under Singapore law

9.2 Irreplaceable items. You may send identity documents, passports, certificates and other irreplaceable items at your own risk. Our liability for them is limited as set out in Section 11. Please arrange your own insurance.

9.3 You are responsible for the contents of everything you ask us to carry, and you confirm they are lawful and accurately described.

10. Cancellations

10.1 There are no cancellation fees. You may cancel any booking, or any single run in a recurring schedule, free of charge before the scheduled start. Cancelled runs are not billed.

10.2 If cancellations become frequent or are made at the last minute, we may limit how many dates you can reserve in advance, or require payment upfront before confirming further bookings.

10.3 To reschedule, cancel the existing booking and book the new date.

10.4 We may cancel a booking or run for operational reasons. If we do, we refund in full any amount you have paid for it.

11. If Something Goes Wrong: Refunds and Liability

11.1 No insurance. BoxPls does not provide goods-in-transit insurance, and we do not insure the value of your items. For high-value or irreplaceable items, please arrange your own insurance before booking.

11.2 Our promise. If something goes wrong because of us or our Driver, including loss of or damage to your items, we refund the booking fee for the affected booking or, for recurring bookings, the affected run.

11.3 Limit of liability. That refund is the limit of our liability. Our total liability for any claim arising from a booking will not exceed the fee paid for that booking or run, and we are not liable for the value of the items carried.

11.4 How to claim. Tell us within 7 days of the booking date, with photographs of the items and packaging and a short description of what happened. Please keep the items and packaging until we have reviewed the claim.

11.5 When no refund is due. No refund is due where the cause lies with you, including inadequate packaging, inaccurate booking information, recipient unavailability, access problems, non-compliant or prohibited items, or a Service withdrawn under Section 7. We also do not guarantee any particular outcome of tasks you direct during a booking, such as the number of stops completed.

11.6 No indirect loss. To the fullest extent permitted by law, we are not liable for indirect or consequential loss, including loss of profit, business, revenue or goodwill.

11.7 Nothing in these Terms limits or excludes liability for death or personal injury caused by our negligence, or any other liability or consumer right that cannot be limited or excluded under Singapore law, including the Unfair Contract Terms Act 1977 and the Consumer Protection (Fair Trading) Act 2003.

12. Events Outside Our Control

12.1 We are not responsible for delay or failure to perform caused by events outside our reasonable control, including severe weather, flooding, road closures, accidents, vehicle breakdown, public health measures, government action or industrial action.

12.2 If such an event affects your booking, we will tell you as soon as we can and offer another date, or cancel the booking and refund any amount paid for the part not performed.

13. Your Conduct

13.1 You agree not to:

• Use the Services or Platform for any unlawful purpose
• Give false, inaccurate or misleading information
• Send prohibited items or ask a Driver to do anything unsafe
• Harass, threaten or abuse our Drivers or staff
• Interfere with the Platform, attempt unauthorised access, or reverse engineer any part of it

13.2 We may suspend or close an account, or decline further bookings, if these Terms are breached.

14. Privacy and Information About Others

14.1 Our Privacy Policy explains how we collect, use and disclose personal data under the Personal Data Protection Act 2012.

14.2 When you give us details of recipients or other contacts, you confirm that you are allowed to share them with us for the purpose of your booking, including for delivery updates and tracking sent to them.

14.3 We send booking confirmations, updates, delivery photos and invoices by WhatsApp and email. Tracking links show the Driver's live location during your booking; please share them only with people involved in the delivery.

15. Intellectual Property

15.1 All content on the Platform, including text, graphics, logos, images and software, belongs to Homegigs Private Limited or its licensors. You may not copy, distribute or modify it without our written consent.

16. Platform Disclaimer

16.1 The Platform is provided "as is" and "as available". We do not guarantee it will be uninterrupted or error-free.

17. Indemnity

17.1 You agree to indemnify BoxPls, Homegigs Private Limited, and its officers, employees and Drivers against claims, losses and costs (including legal fees) arising from the contents of your goods, instructions you give during a booking, or your breach of these Terms, except to the extent caused by our own negligence.

18. Changes to These Terms

18.1 We may update these Terms from time to time. The version in force when your booking is confirmed applies to that booking. For recurring schedules, we will tell you of material changes before they apply to future runs.

19. Governing Law and Disputes

19.1 These Terms are governed by the laws of Singapore.

19.2 Please contact us first so we can try to resolve any issue. Disputes that cannot be resolved may be brought before the Small Claims Tribunals where eligible, or otherwise the courts of Singapore, which have exclusive jurisdiction.

20. General

20.1 If any part of these Terms is found invalid or unenforceable, the rest remains in full force.

20.2 If anything in a written quote we confirm differs from these Terms, the quote applies to that booking.

21. Contact Us

If you have any questions about these Terms, please contact us:

Homegigs Private Limited (BoxPls Logistics)
Singapore
Email: support@boxpls.sg
WhatsApp / Phone: +65 8984 4805